“My Digital Care Guide” enables North Zealand Hospital to provide a clear and individualised flow of communication to patients before, during and after treatment.
The Jury says
This stands out as an important digital design solution as it puts the patient “front and centre”. It emphasises the individual and their journey, not the system and services. And that makes it a great service design. The app displays a clear, holistic functionality and has the potential to redefine the way we enter and use the care system. It will also impact healthcare costs as it reminds patients to show up. In a country with a tax-funded healthcare system, like Denmark, that benefits the entire society.